Sym spares

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Symcity
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Re: Sym spares

Post by Symcity » Mon Feb 04, 2019 7:19 am

I used compatible oil and air filters on my Sym Citycom manufactured by Hiflo - replacement belt rollers and sliders were bought from www.makinaparts.com who delivered within a week

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Drago
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Current Ride: SYM Joymax Symphony
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Re: Sym spares

Post by Drago » Wed Feb 06, 2019 6:47 am

Well finally after 5 weeks I've got my Joymax back. Turns out all it was the stepper motor had packed up on the throttle body.
Dealer told me of the issues they were having with motogb. They even tried to use the Chinese new year as an excuse for why parts
were taking so long!!! Despite my dealer asking for the parts before hand and in the end after much badgering they got the part in
from Belgium anyway! Bloody Motogb!
Current rides

SYM Joymax Sport 300i 2016-
SYM Mask 125 2019-

MrGrumpy
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Current Ride: T-max mk6
Location: Teesside UK
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Re: Sym spares

Post by MrGrumpy » Wed Feb 06, 2019 8:56 am

Drago wrote:
Wed Feb 06, 2019 6:47 am
Well finally after 5 weeks I've got my Joymax back. Turns out all it was the stepper motor had packed up on the throttle body.
Dealer told me of the issues they were having with motogb. They even tried to use the Chinese new year as an excuse for why parts
were taking so long!!! Bloody Motogb!
Sadly, I'm not overly surprised. The workshop I use nearly became a Sym dealer (they only repair at the moment), but were messed around so much by MotoGB that they decided not to bother.

Maxsymuppet
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Joined: Sat Jan 28, 2012 6:48 pm
Current Ride: Maxsym 600i
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Re: Sym spares

Post by Maxsymuppet » Wed Feb 06, 2019 6:16 pm

Drago wrote:
Wed Feb 06, 2019 6:47 am
Well finally after 5 weeks I've got my Joymax back. Turns out all it was the stepper motor had packed up on the throttle body.
Dealer told me of the issues they were having with motogb. They even tried to use the Chinese new year as an excuse for why parts
were taking so long!!! Despite my dealer asking for the parts before hand and in the end after much badgering they got the part in
from Belgium anyway! Bloody Motogb!
Ties in nicely with my experience. Using Chinese new year as an excuse is definitely pushing it!

I'm still waiting for my fender/rear mudguard by the way. They have told the dealer they will take one off a Maxsym they have in and it will be with the dealer by Wednesday (today). It isn't - what a surprise! I will give them till Friday then order one off Ebay. Then the next time I need parts I will only go to the dealer/motogb if I can't source them from anywhere else. Comes to something doesn't it when the importer is the last port of call for parts rather than the first.

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capitano
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Re: Sym spares

Post by capitano » Thu Feb 07, 2019 1:52 am

Sadly, I've also had personal experience of (not) getting Sym parts for scooters belonging to two acquaintances.

Sad because I was probably an influence in them going to the brand in the first place. I've never owned a Sym scooter but have hired several abroad and been impressed with their build quality.

Another mitigating factor in my recommendation was that a local dealer I know and trust started being a Sym dealer in 2011. In 2016, when both parties needed important spares (body panels, plus service items like belts and specific cables) the dealer didn't deal in Syms any longer, their opinion of the parts side of the Sym network was awful, and we had a hard time finding the parts anywhere.

We got some in the end from the EU (Greece if I remember correctly) and the one needing body panels was patched up and sold on as a repair project.

Sorry I couldn't add anything positive to the debate, but my opinion is still, "Great scooters, abysmal back-up."

:(

Maxsymuppet
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Current Ride: Maxsym 600i
England
Re: Sym spares

Post by Maxsymuppet » Fri Feb 08, 2019 10:11 am

Just phoned the dealer to confirm what I know already - it hasn't arrived. So on Ebay later to order one. Then onto Google to find another source for parts. As I say in future I will only go to the dealer/MotoGB if I need a part but can't get it anywhere else. And prepare for a long, long wait...

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Argyll
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Re: Sym spares

Post by Argyll » Fri Feb 08, 2019 11:27 am

It's a real pity as I, too, like some of their models. I wonder if the smaller bikes (eg Fiddle) are as bad for parts?

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capitano
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Re: Sym spares

Post by capitano » Fri Feb 08, 2019 1:00 pm

Argyll wrote:
Fri Feb 08, 2019 11:27 am
It's a real pity as I, too, like some of their models. I wonder if the smaller bikes (eg Fiddle) are as bad for parts?
The ones I've had experience of poor spares back up for were 125s, I'm afraid.

Not the Fiddle specifically but the 125 Jet and the 125 Allo.

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muddyfox
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Re: Sym spares

Post by muddyfox » Fri Feb 08, 2019 1:10 pm

Maxsymuppet wrote:
Fri Feb 08, 2019 10:11 am
Just phoned the dealer to confirm what I know already - it hasn't arrived. So on Ebay later to order one. Then onto Google to find another source for parts. As I say in future I will only go to the dealer/MotoGB if I need a part but can't get it anywhere else. And prepare for a long, long wait...
Seems like a good starting point
https://www.motoeparts.co.uk/sym/Maxsym_600i_ABS_2016_-_
Muddyfox (Nottingham)
Ride safe

Maxsymuppet
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Re: Sym spares

Post by Maxsymuppet » Sat Feb 09, 2019 4:35 am

Just had a look at the link. It does indeed seem like a good starting point. Thanks. I've put it into favourites for future use.


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