Finally!!!!!!!!!
Posted: Wed Jul 10, 2019 9:03 am
Yes, after four whole months, I've got my mk6 Tmax back after its transmission bearing failure.
No-one seems able or willing explain why it took so long - it took 2 months for the warranty claim to even be submitted. Apparently the failure is unprecedented - and downright dangerous if it occurred at the wrong time - so Yamaha Japan were involved, so everything had to be stripped down and examined, but that shouldn't have taken 2 months....
And then there were delays as parts had to be dispatched from Japan, and apparently some special grease is still almost unobtainable. And frankly Jax M/Cs of York didn't seem to pull their fingers out either, despite their claims that they were desperate to get rid of it as the pile of bits was taking up all their storage space.
Yamaha UK absolutely unhelpful. As far as they were concerned, nothing had happened before the the beginning of May (though it entered the dealer in early March) and their attitude was 'its being fixed under warranty so what are you complaining about?' No-one offered me a replacement bike/scoot at any time (not that I needed one as I have the mk3 as well). Yamaha refused point blank to extend the warranty though I did manage to get them to do the 6000 mile service free - though as the bike was being taken to pieces, I guess most service items would be covered anyway when it was rebuilt. But to have a brand new bike off the road for 4 months in the first 2 years is appalling.
Anyway, told to treat it like a new bike for a couple of hundred miles - I've no real idea what they've done...
Its been so long since I've ridden it (had to read the manual about the smart key system again!), it gives me the opportunity for first impressions all over again. Its amazing how different it feels to the mk3 - the riding position is completely different, the engine sounds and feels completely different (and feels so much more powerful) and the ride & handling are completely different. The handling is rather more precise than the mk3, though the ride is agitated than I remember if the road isn't that precise.
No-one seems able or willing explain why it took so long - it took 2 months for the warranty claim to even be submitted. Apparently the failure is unprecedented - and downright dangerous if it occurred at the wrong time - so Yamaha Japan were involved, so everything had to be stripped down and examined, but that shouldn't have taken 2 months....
And then there were delays as parts had to be dispatched from Japan, and apparently some special grease is still almost unobtainable. And frankly Jax M/Cs of York didn't seem to pull their fingers out either, despite their claims that they were desperate to get rid of it as the pile of bits was taking up all their storage space.
Yamaha UK absolutely unhelpful. As far as they were concerned, nothing had happened before the the beginning of May (though it entered the dealer in early March) and their attitude was 'its being fixed under warranty so what are you complaining about?' No-one offered me a replacement bike/scoot at any time (not that I needed one as I have the mk3 as well). Yamaha refused point blank to extend the warranty though I did manage to get them to do the 6000 mile service free - though as the bike was being taken to pieces, I guess most service items would be covered anyway when it was rebuilt. But to have a brand new bike off the road for 4 months in the first 2 years is appalling.
Anyway, told to treat it like a new bike for a couple of hundred miles - I've no real idea what they've done...
Its been so long since I've ridden it (had to read the manual about the smart key system again!), it gives me the opportunity for first impressions all over again. Its amazing how different it feels to the mk3 - the riding position is completely different, the engine sounds and feels completely different (and feels so much more powerful) and the ride & handling are completely different. The handling is rather more precise than the mk3, though the ride is agitated than I remember if the road isn't that precise.