False accusation of accident

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wightegi
Posts: 152
Joined: Fri Mar 20, 2020 7:42 am
Current Ride: Forza 300 Honda C90
Location: Isle of Wight

Re: False accusation of accident

Post by wightegi »

On another note as from January next year insurance companies will have to give existing customers the same deal as new ones, so no more automatic price hikes :D :D

Sylar
Posts: 683
Joined: Sat May 14, 2011 8:46 am
Current Ride: Forza 350-Cruisym300i
Location: Bolton Lancashire

Re: False accusation of accident

Post by Sylar »

To any one that remembers this case. In the past month i have sent four emails to Hastings regarding this claim, i have had NO reply. Today i phoned them, after forty minutes someone answered the phone. Eventually i got throught to someone that knew what they were doing, they told me that the claimant was with Direct Line insurance, and that they were waiting for proof ie, dashcam, cctv footage or witness statements, since the first of June. They contacted Direct line whilst i was on the phone, Direct Line then told them that it was NOT my bike involved, and the reg had been incorrectly reported. Hastings then told me the record of the claim would be cleared from the datta base of the insurance companies,( but it would take seven days to clear). I had been on the phone for one hour twenty minutes. My insurance is due for renewal on the twentyfith of this month. Hastings have sent a qoute one hundred pounds more than last year, but they say after the claim is cleared it will be reivised. Do you think i want to be insured by them again one guess. For anyone else that needs to contact Hastings i give you the free phone number that i used 0800 101 8172 They have sent me Emails confirming that the claim is being cleared, and, i also asked for it in writing.

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Ralph
Posts: 965
Joined: Fri Jun 01, 2012 7:20 am
Current Ride: Yamaha X-max 300 300
Location: Near Fleetwood

Re: False accusation of accident

Post by Ralph »

Disgusting that anyone should be put to all this trouble through no fault of their own.
Ralph
Nr Fleetwood
Yamaha X-max 300
Ariel NG 350
AJS Model 18S.

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Data
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Posts: 3216
Joined: Wed Feb 08, 2012 6:43 am
Current Ride: 2016 Vespa GTS300ie abs asr
Location: North Essex, UK

Re: False accusation of accident

Post by Data »

Sylar, that's excellent news. Only just seen this conclusion. Well done for your tenacity in getting it sorted. These things can be a trial all right! But you have to see it through to get justice. ;)
Probably not ugly enough for the 'Ugly Bunch'! :lol:

Been riding for 54 years & owned too many bikes to list here...

Sylar
Posts: 683
Joined: Sat May 14, 2011 8:46 am
Current Ride: Forza 350-Cruisym300i
Location: Bolton Lancashire

Re: False accusation of accident

Post by Sylar »

I got an email from Hastings ,saying they had investigated themselves, and found i was correct in saying, four unanswered emails , failed callback, and taking too long to resolve the issue. They refunded me £50. I think, saying i would contact the Insurance Ombusman had something to do with thier descision!

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mottza
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Current Ride: 2023 Honda ADV350
Location: Essex Sunshine Coast
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Re: False accusation of accident

Post by mottza »

Nice one. But £50 is peanuts for the aggro they caused.
2023 Honda ADV350 & 2020 Honda Super Cub 125

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roadster
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Joined: Tue Sep 13, 2016 2:06 pm
Current Ride: Silence S01

Re: False accusation of accident

Post by roadster »

Your experience with Hastings mirrors my own. Terrible customer service and communication followed by buying off complaints at a later stage. They told me ( years ago now ) that they were aware of the shortcomings of their phone system and it was all going to be fixed soon! If more people complained it might alter the financial logic of their approach but I expect most customers just go elsewhere at the earliest opportunity.
Located on UK South Coast
SYM Joymax 125 and Honda CB300R. Previously Silence S01, Kymco AK550, Triumph Tiger 850, Triumph Street Twin etc...

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