Digital Service Record - pah!

[capitano]

That's very useful info Capitano and might help others with this relatively new change to what we were used to.
Many thanks for that - I realise there are not many in my own position but if it helps just a few, I'm happier!

Ian

Andym is in the motor trade so he can probably confirm/ correct this but my understanding is that it came in with EU regulations changes in 2003.

Following Brexit these regulations were adopted without change after a review in 2023.

[Andym]

Motor trade . I work for a large component manufacturing company , you'll have seen stuff I've specced, project managed, sold under various commercial chassis. Not as reputable as Arthur Daley .

Capitano is correct but with some problematic caveats.

A car is a car. A motorcycle is a consumer product like a fridge and a CV is an industrial item.
Newer legislation like UN ECE R155 and R156 are very useful if you want to restrict the market.
The right to repair lobby is a joke. Split between commercial entities who really want to act like manufacturers and hobbyists. All have failed to engage the anti-vehicle green factions.

As a manufacturer who desperately wants to be Apple and do passenger seat use subscriptions (only €9.99 a month SSSssssir ) you can talk to different lawyers.

The Japanese lawyer will tell you to stick to the spirit of the car legislation. You will avoid eventually meeting a professional footballer with enough money to kick your @£$€ in court over an engine they blew up. That precedent on top of comparison with far better US law would hurt. Deal with each claim according to the chances of losing, what budget is left etc.

A Bavarian or Hinckley lawyer will tell you to go for it. Use GDPR and R155/156 to lock everything. Code components to a central database "for the consumers protection". Tell anyone who complains that you'll see them in various courts between now and 2047, they should check their pockets for depth.

The success of a warranty claim is very much down to how you approach it. Be firm but fair. Play the nice guy who just wants a solution, not shouty revenge man. Be clear your contract is with the dealer, the manufacturer is their problem not yours. If you can, start a claim early in the month, month end they'll be scrambling for numbers.

Andy

[Orcadian]

Very informative post Andy,
As you say, any warranty claim has to be submitted with great care, probably safety recalls might be more straightforward. I didn't want to be tied in to main dealers, mainly for the reasons outlined but have little or no trust in them anyway. To be charged for a cabin filter on a vehicle which never had one and new wiper blades fitted as the two week old ones had failed , was the crowning glory for me!
As I said earlier, if I keep using the local Indy and bank the difference each time, I'll probably have enough at the end of the supposed 6 years warranty time to buy a new bike anyway.

Ian

[capitano]

Motor trade . I work for a large component manufacturing company , you'll have seen stuff I've specced, project managed, sold under various commercial chassis. Not as reputable as Arthur Daley .

I guess I’ll be trying to flog this sheepskin coat to someone else, then …

[roadster]

As usual with everything switching to online it only benefits the company and inconveniences or excludes the customer. Getting hold of any paper records, legally binding documents, or written communications that imply contractual obligations is nearly impossible. The only documents which arrive through the letter box are promotions and charity requests.

[Orcadian]

As usual with everything switching to online it only benefits the company and inconveniences or excludes the customer. Getting hold of any paper records, legally binding documents, or written communications that imply contractual obligations is nearly impossible. The only documents which arrive through the letter box are promotions and charity requests.

Well said, that man! I know I shouldn't generalise but it seems to me that it's the younger element who want to embrace this tosh we've ended up with. Think I might sell all the bikes and cars and buy a BSA Bantam and a Moggy Minor for wet days and go and live 'off grid' somewhere with no communication systems!

Ian

[Andym]

Guess I’ll be trying to flog this sheepskin coat to someone else, then …

Not that my private views might in anyway reflect theirs, but if pushed along those lines I'd be thinking black leather trench coat and a monocle



Andy