Impressive customer service

[spaceprobe]

Well full marks to SYM, I already liked them now I am a big fan. 2 days ago my Maxsym developed a small fault, the key operated seat release stopped working (the key is loose so I assume the cable as snapped). Fortunately the electric release is still working so not an urgent problem but just meant there was no back up. There are no SYM dealers in Brighton, you have Alfs in Worthing (do not keep any scooters in stock and seem to be a dealer in name only), or Groombridges which is about 25 miles in the other direction (they only keep 50 and 125 machines in stock and are in the middle of nowhere). So I dropped MotoGB (Steve SYM UK from here) an email saying since this would be a warranty repair which dealer would he like me to take it too. I had a e mail back to say they had been in touch with CD scooters the local Brighton Piaggio dealer and arranged for them to carry out the work telling me they were expecting a call from me. I have just called them and yes SYM had been in touch with my details and they would be carrying out the warranty work on their behalf, its going in next Friday. I would say that was excellent customer service and if thats the way they are going to treat their customers there will almost certainly be a Maxsym 600 on my drive later in the year

[Ferret]

What a nice surprise from Moto gb .i am very pleased to hear you have been treated well .

[Fizzy Rascal]

That's very cool.

[VOZZA]

That is good service and well done to Steve SYM UK.

[Funkycowie]

That is awesome

[Data]

Very nice indeed spaceprobe. Well done Steve at Sym for a great service. Kinda makes you want to buya Sym right away! Can't wait to see that 600i!

Spaceprobe, a bit off topic. But from listening to the news... are you about to land on a Comet?

[irev]

Personally, I think he's `Gort` used to being anally probed...
Klaatu Barada Nicto...

[spaceprobe]

Very nice indeed spaceprobe. Well done Steve at Sym for a great service. Kinda makes you want to buya Sym right away! Can't wait to see that 600i!

Spaceprobe, a bit off topic. But from listening to the news... are you about to land on a Comet?

yep its a great way to buy loyalty i want a 600 now Cant land on a Comet they all closes down

[spaceprobe]

Personally, I think he's `Gort` used to being anally probed...
Klaatu Barada Nicto...

Is that wishfull thinking irev or do you just need somebody to talk to

[Fizzy Rascal]

Cant land on a Comet they all closes down